Frequently Asked Question

Frequently Asked Questions About Ordinary Official Pakistan

Are your products authentic?

Yes. We import our stock through international suppliers, not local resellers, and never refill or repackage anything. Every product arrives sealed in its original box. See how we check authenticity.

How long does delivery take?

Orders are delivered within 2–4 working days anywhere in Pakistan.

How much is delivery?

Delivery costs a flat Rs 200 per order, anywhere in Pakistan. The charge is shown at checkout before you place your order.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across Pakistan.

How can I track my order?

Once your order is dispatched, you will receive tracking details via SMS, email, or WhatsApp.

Do you ship across Pakistan?

Yes, we deliver nationwide, with a flat delivery charge of Rs 200 per order.

What payment methods do you accept?

We accept Cash on Delivery across Pakistan.

What is your return policy?

We offer a 7-day return policy for eligible products. Please visit our Return & Refund Policy page for complete details.

Can I cancel my order?

Orders may be cancelled before shipment. Once dispatched, cancellation requests may not be possible.

What should I do if I receive a damaged product?

How do I know which product is right for my skin type?

You can contact our customer support team for general product guidance and recommendations.

Are your products suitable for sensitive skin?

Many products are formulated for different skin types, including sensitive skin. Always review product ingredients and perform a patch test before use.

Do you sell expired products?

No. We are committed to providing fresh products with suitable shelf life whenever possible.

Can I return an opened skincare product?

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless they arrive damaged or defective.

How can I contact customer support?

WhatsApp or call us on 0311-4034219, or email info@ordinaryofficial.pk. We are available Monday to Friday, 9am to 6pm, and reply within one business day.

Since when has Ordinary Official Pakistan been operating?

Ordinary Official Pakistan has been serving customers across Pakistan since February 2018.

Do you offer discounts and promotions?

Yes. We regularly offer special promotions, discounts, and seasonal sales. Follow our website and social channels for updates.

Is my personal information secure?

Yes. We take reasonable measures to protect customer information and maintain a secure shopping environment.

How can I stay updated about new products?

Subscribe to our newsletter and follow our social media channels for the latest product launches and offers.

Can I place an order through WhatsApp?

Message us on WhatsApp at 0311-4034219 and our team can help you with your order.

Why choose Ordinary Official Pakistan?

We focus on authentic products, trusted sourcing, competitive pricing, nationwide delivery, and customer satisfaction.