Frequently Asked Questions About Ordinary Official Pakistan

Are your products authentic?

Yes. We source our products through trusted international stockists and suppliers to ensure authenticity and quality.

How long does delivery take?

Orders are typically delivered within 2–5 business days in major cities and 3–7 business days in other areas of Pakistan.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on most orders across Pakistan.

How can I track my order?

Once your order is dispatched, you will receive tracking details via SMS, email, or WhatsApp.

Do you ship across Pakistan?

Yes, we offer nationwide delivery to customers throughout Pakistan.

What payment methods do you accept?

We accept Cash on Delivery, bank transfer, and other payment methods available during checkout.

What is your return policy?

We offer a 7-day return policy for eligible products. Please visit our Return & Refund Policy page for complete details.

Can I cancel my order?

Orders may be cancelled before shipment. Once dispatched, cancellation requests may not be possible.

What should I do if I receive a damaged product?

How do I know which product is right for my skin type?

You can contact our customer support team for general product guidance and recommendations.

Are your products suitable for sensitive skin?

Many products are formulated for different skin types, including sensitive skin. Always review product ingredients and perform a patch test before use.

Do you sell expired products?

No. We are committed to providing fresh products with suitable shelf life whenever possible.

Can I return an opened skincare product?

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless they arrive damaged or defective.

How can I contact customer support?

You can contact us by email at info@ordinaryofficial.pk or call us at 0311-4034219.

Since when has Ordinary Official Pakistan been operating?

Ordinary Official Pakistan has been serving customers across Pakistan since February 2018.

Do you offer discounts and promotions?

Yes. We regularly offer special promotions, discounts, and seasonal sales. Follow our website and social channels for updates.

Is my personal information secure?

Yes. We take reasonable measures to protect customer information and maintain a secure shopping environment.

How can I stay updated about new products?

Subscribe to our newsletter and follow our social media channels for the latest product launches and offers.

Can I place an order through WhatsApp?

If WhatsApp ordering is available, our support team can assist you with the ordering process.

Why choose Ordinary Official Pakistan?

We focus on authentic products, trusted sourcing, competitive pricing, nationwide delivery, and customer satisfaction.